The
Challenge
Before State
The premises had accumulated heavy dust, stubborn floor marks, grease, oil residue, and visible staining across office, amenity, walkway, utility, and factory areas. The existing cleaning standard was not meeting the client’s operational or presentation expectations.
Technical Pain Points
Several surfaces could not be restored through normal mopping alone. Embedded floor marks, grease, and oil build-up required industrial vacuuming, machine scrubbing, degreasing, and targeted manual cleaning to establish a clean baseline.
Operational Pain Points
The site included large office and factory areas that required consistent presentation without disrupting daily operations. The premises needed a full reset before ongoing maintenance cleaning could be effective.
Client Confidence Pressure
The client had lost confidence in the previous cleaning provider and needed a reliable service partner with a defined process, visible results, and documented quality control. PPSG needed to demonstrate that the site could be restored and maintained through a structured cleaning program.
The
Solution
Performance Property Services Group completed a detailed site inspection covering offices, amenities, walkways, utility areas, and factory floors. PPSG then recommended a comprehensive one-off initial clean to remove accumulated contamination, followed by a structured ongoing maintenance schedule to preserve the result.
Key elements of the implementation included:
● Detailed site inspection across office, amenity, walkway, utility, and factory areas
● Review of existing cleaning standards and contamination levels
● Identification of surfaces that could not be restored through normal mopping
● Tailored job scope developed for the site condition
● Cleaning task checklist prepared before commencement
● Health and safety preparation completed before works began
● Site induction completed for cleaning personnel
● Detailed dusting and wiping across office and facility surfaces
● Industrial vacuuming to remove accumulated dust and loose debris
● Machine scrubbing of hard floors
● Wet mopping using commercial wet-mopping systems
● Removal of grease and oil build-up using commercial degreasers
● Detailed cleaning of amenities and wash areas
● Sanitisation of touchpoints
● Area-by-area deep cleaning to control consistency
● Supervisor inspection against the agreed scope
● Before-and-after photography to document the result
● Final touch-ups completed where required
● Transition of the site onto a structured ongoing maintenance schedule
The
Results
The initial deep clean restored the premises to a substantially improved baseline standard and created a practical foundation for regular maintenance cleaning.
Quantifiable metrics and outcomes:
● 1 one-off initial deep clean completed to reset the site condition
● 1 ongoing regular maintenance cleaning arrangement secured after the initial clean
● 5+ site zones addressed, including offices, amenities, walkways, utility areas, and factory floors
● Multiple cleaning methods applied, including industrial vacuuming, machine scrubbing, wet mopping, degreasing, sanitisation, and manual touch-ups
● Supervisor inspection completed against the agreed scope and checklist
● Before-and-after photographs used to document visible improvement
● Substantially improved baseline standard achieved across the premises
● Embedded grime and staining visibly removed from office and industrial floors, wash troughs, urinal troughs, and entry areas
● Client satisfaction achieved, with the client confirming they were very happy with the initial clean and continuing with regular service
Before: Heavy tyre marks, grease, dirt buildup, and embedded floor marks
After: Clean, brighter floor with improved presentation and restored finish
Before: Built-up grime and staining around the wash area
After: Cleaned and sanitised wash trough and surrounding surfaces
